Privacy Policy

Umrah Travel Specialists · United Kingdom

📞 Phone: 02071128991
📧 Email: info@adamtravel.co.uk

Effective: 1 January 2025 Last updated: April 2026 UK GDPR compliant

Who we are

Adam Travel is a UK-based Umrah travel agency helping Muslims from across the United Kingdom fulfil their sacred journey to the Holy Cities of Makkah and Madinah. We provide comprehensive Umrah packages including flights, accommodation, transport, and Saudi visa processing.

We are the data controller responsible for your personal information and are fully committed to protecting it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company: Adam Travel

Country: United Kingdom

Email: info@adamtravel.co.uk

Phone: 02071128991

Website: https://adamtravel.co.uk

Information we collect

When you book an Umrah package with Adam Travel, we collect the following personal information:

Identity & travel documents

Full name, date of birth, gender, and nationality
Passport number, issue date, expiry date, and a copy of your passport bio page
National Identity Card details (where required for visa processing)
Saudi Umrah visa application details and supporting documentation

Contact & booking information

Email address, phone number, and home address in the UK
Emergency contact and next-of-kin details
Flight seat preferences, meal requirements, and special assistance needs
Hotel room preferences and accessibility requirements
Payment details (handled securely by our payment provider — we do not store card numbers)

Health information (where relevant)

Any health conditions or mobility issues relevant to your Umrah travel
Vaccination records or health certificates required by Saudi authorities (e.g. meningitis, COVID-19)

Website usage data

IP address, browser type, and device information
Pages visited and time spent on our website (via cookies)

How we use your data

We use your personal data only for clear, legitimate purposes and always with a lawful basis under UK GDPR:

Booking & package fulfilment

Processing your Umrah package — including booking flights with airlines such as Saudi Airlines or Turkish Airlines, reserving hotels in Makkah and Madinah, arranging ground transport, and managing group logistics.

Saudi Umrah visa processing

Submitting your visa application to the Saudi Ministry of Hajj & Umrah on your behalf, including sharing your passport details, photographs, and required documents with the Saudi embassy or authorised visa agents.

Flight & transport management

Sharing your personal and passport details with airlines for flight bookings, check-in, and APIS (Advance Passenger Information System) submissions required by UK and Saudi aviation authorities.

Communication & customer support

Sending booking confirmations, itineraries, pre-departure guides, travel updates, and responding to your queries, complaints, and special requests throughout your journey.

Legal & regulatory compliance

Meeting obligations under ATOL regulations, UK tax law (HMRC), anti-money laundering rules, and any requirements from Saudi or UK border authorities.

Marketing & promotions

Sending you information about new Umrah packages, seasonal offers, and Islamic travel news. You may unsubscribe at any time by clicking “unsubscribe” in any email or contacting us directly.

Sharing your information

To fulfil your Umrah package, we are required to share your personal data with carefully selected third parties. We never sell, rent, or trade your data for their own marketing purposes.

Airlines — for flight bookings, check-in, and APIS government border submissions (e.g. Saudi Airlines, Turkish Airlines, Emirates, Fly Dubai)
Hotels in Makkah & Madinah — to confirm your room booking and inform them of any special requirements
Saudi Ministry of Hajj & Umrah — your details are shared with Saudi government systems as required for Umrah visa approval and pilgrim tracking
Saudi embassy or authorised visa agents — for submitting and processing your visa application
Ground transport providers — in Saudi Arabia, for airport transfers and movement between Makkah and Madinah
ATOL/ABTA or relevant travel protection bodies — as required by UK law for package travel regulations
Payment processors — such as Stripe or PayPal, for secure handling of payments (these providers are PCI-DSS compliant)
IT and system providers — who support our booking management systems under strict data processing agreements
Legal & regulatory authorities — including HMRC, UK Border Force, or Saudi authorities, only when required by law

International data transfers

By its nature, Umrah travel requires transferring your personal data to Saudi Arabia — a country outside the UK. This includes sharing your passport details, photographs, and visa documents with Saudi government authorities and service providers.

These transfers are necessary to perform your contract with us (i.e. to book your Umrah package and process your visa). Without them, we cannot fulfil your booking. By proceeding with a booking, you acknowledge this transfer.

We take appropriate steps to ensure your data is handled securely by our partners abroad and only shared to the extent necessary.

Data retention

We retain your data only for as long as necessary:

Booking records: 7 years after travel date

Passport & visa copies: 12 months after travel

Marketing data: Until you withdraw consent

Website analytics: Up to 26 months

Health/medical data: Deleted after travel date

Complaints records: 6 years from resolution

After these periods, your data is securely and permanently deleted or anonymised.

Your rights

Under UK GDPR, you have the following rights regarding your personal data. To exercise any of them, contact us at info@adamtravel.co.uk — we will respond within 30 days.

Access
Request a copy of the personal data we hold about you

Rectification
Ask us to correct inaccurate or incomplete data

Erasure
Request deletion of your data (subject to legal obligations)

Restriction
Ask us to limit how we process your data

Portability
Receive your data in a structured, machine-readable format

Object
Object to processing based on legitimate interests or for direct marketing

Cookies

Our website uses cookies to improve your experience and understand how visitors use our site. We use:

Essential cookies — necessary for the website to function (no consent required)
• Analytics cookies — to measure site traffic and improve our content (e.g. Google Analytics)
• Marketing cookies — to show relevant Umrah package promotions (only with your consent)

You can manage your cookie preferences via our cookie banner or your browser settings at any time.

Data security

We take the security of your personal data seriously and use appropriate technical and organisational measures, including:

SSL/TLS encryption on all web pages where data is submitted
• Secure, password-protected booking and customer management systems
• Restricted access to personal data — only staff who need it to fulfil your booking can see it
• Regular staff training on data protection and UK GDPR compliance
• Secure deletion of documents (e.g. passport copies) when no longer needed

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner’s Office (ICO) within 72 hours and inform you without undue delay.

Children's privacy

We warmly welcome families on Umrah, including children. When you book on behalf of a minor (under 18), you confirm that you are their parent or legal guardian and consent to us processing their data as described in this policy.

We do not knowingly collect personal data directly from children. All bookings involving minors must be made by an adult guardian, and visa applications for children require the guardian’s documentation.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. When we make significant changes, we will notify you by email or via a prominent notice on our website.

The “Last Updated” date at the top of this policy always reflects the most recent version. We encourage you to review it periodically.

Contact & complaints

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us first: